Refund policy

Return & Refund Policy

We offer a 30-day return window. You may submit a return request within 30 days after receiving your order.

Return Requirements

Items must be returned in original, unused condition with all tags and original packaging. A receipt or proof of purchase is required.

How to Start a Return

Contact us: Aepinbhservice@163.com
All returns must be shipped to the address below:

Return Address (USA)

9047 Arrow Route, Suite 170, Rancho Cucamonga, CA 91730

Contact: Guoxing Chen

Company: spxtex home inc

WeChat: 13906759661

US Phone: 302-932-4506
Return shipping costs: If your item is defective, damaged during shipping, or incorrect, after we review and approve your request, we will provide a prepaid return label and cover the return shipping cost. For returns for other reasons, such as a change of mind or no longer needing the item, the customer is responsible for the direct return shipping cost if the request is approved. Please contact us at Aepinbhservice@163.com before returning the item to obtain approval and instructions.

Unauthorized returns sent without prior request will not be accepted.

For any return inquiries, email us at Aepinbhservice@163.com.

Damaged or Incorrect Items

Please inspect your package upon delivery. Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.

Non-Returnable Items

  • Perishable goods (food, flowers, plants)
  • Custom & personalized products
  • Personal care / beauty products
  • Hazardous materials, flammable liquids & gases
  • Sale items and gift cards

Exchanges

The fastest solution: Return your current item. Once the return is approved, place a new separate order for your desired product.

EU 14-Day Cooling-Off Period

For orders delivered to the EU: You may cancel or return your order within 14 days without providing a reason.

Items must remain unused, with original tags and packaging, plus proof of purchase.

Refunds

After we receive and inspect your returned goods, we will notify you of the refund result.

If approved, funds will be refunded to your original payment method within 10 business days.

Please allow extra processing time for banks or card issuers.
If you have not received your refund 15 business days after approval, reach out to Aepinbhservice@163.com.