Refund policy
Return & Refund Policy
We offer a 30-day return window. You may submit a return request within 30 days after receiving your order.
Return Requirements
Items must be returned in original, unused condition with all tags and original packaging. A receipt or proof of purchase is required.
How to Start a Return
Contact us: Aepinbhservice@163.com
All returns must be shipped to the address below:
Return Address (USA)
9047 Arrow Route, Suite 170, Rancho Cucamonga, CA 91730
Contact: Guoxing Chen
Company: spxtex home inc
WeChat: 13906759661
US Phone: 302-932-4506
Once your return request is approved, we will send you a return shipping label and shipping instructions.
Unauthorized returns sent without prior request will not be accepted.
For any return inquiries, email us at Aepinbhservice@163.com.
Damaged or Incorrect Items
Please inspect your package upon delivery. Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.
Non-Returnable Items
- Perishable goods (food, flowers, plants)
- Custom & personalized products
- Personal care / beauty products
- Hazardous materials, flammable liquids & gases
- Sale items and gift cards
Exchanges
The fastest solution: Return your current item. Once the return is approved, place a new separate order for your desired product.
EU 14-Day Cooling-Off Period
For orders delivered to the EU: You may cancel or return your order within 14 days without providing a reason.
Items must remain unused, with original tags and packaging, plus proof of purchase.
Refunds
After we receive and inspect your returned goods, we will notify you of the refund result.
If approved, funds will be refunded to your original payment method within 10 business days.
Please allow extra processing time for banks or card issuers.
If you have not received your refund 15 business days after approval, reach out to Aepinbhservice@163.com.