HERE TO HELP YOU STAY WARM
FAQ & Customer Care
Find quick answers about products, shipping, returns and warranty.
Frequently Asked Questions
Product
What makes AEPINBH heated blankets safe?
Use the blanket according to the included safety instructions and never operate it while damaged.
How do I use the smart dual controller?
Connect the controller securely, choose a heat level and set the timer before use.
What sizes are available?
Available sizes and dimensions are listed on each product page.
Shipping
Where do you ship?
We ship to eligible destinations shown at checkout.
How long will it take to receive my order?
Estimated delivery timing is shown at checkout and in your shipping confirmation email.
How can I track my order?
Use the tracking link in your shipping confirmation email, or contact support with your order number.
Returns
What is your return policy?
Unused items may be returned according to our published refund policy.
How do I start a return?
Contact support with your order number and reason for return so we can guide you through the next steps.
When will I receive my refund?
Refund timing depends on inspection and your payment provider; we will confirm once the return is processed.
Warranty
What does the warranty cover?
Coverage follows the warranty terms included with your product.
How long is the warranty?
The warranty period is listed on the product page and in the included documentation.
How do I make a warranty claim?
Contact support with your order number, product details and a description of the issue.
Contact Our Support Team
Email support@aepinbh.com and we'll get back to you within 24 hours. For order-specific help, include your order number.
Still Need Help?
Send us a message and our team will get back to you shortly.